In case of dissatisfaction with Sansmont products purchased through our online store www.sans-mont.com, the customer has the right to return the product within 14 days from the delivery date without stating a reason. This right can be exercised by sending a written notification to the email address sansmontcg@gmail.com. The 14-day period begins from the day the product is delivered to the consumer or a third party designated by the consumer, who is not the carrier.

Return Conditions:

  1. Packaging and Label: The product must be returned in its original packaging, with the adhesive seal intact and (if applicable )  our logo-printed label not removed.
  2. Unused Products: The product must not have been opened, used, or washed. As these are personal hygiene products, returns that do not meet these conditions will not be accepted.
  3. Customized Products: Returns of logo-printed products specially produced for the customer will not be accepted under any circumstances.
  4.    In the event of a refund to a customer who has previously paid with one of the payment cards, either partially or in full, and regardless of the reason for the refund, such refund is carried out exclusively through the same VISA, Maestro or MasterCard card that was used for the payment.”

Return Process:

  1. The customer can return the product undamaged, in its original packaging, and with all accompanying documents (invoice, warranty certificate, user manual).
  2. If the customer returns the product by mail, the shipping costs are borne by the customer.
  3. After receiving the return notification, our company will refund the amount paid to the customer within a maximum of 30 days from the date we receive the undamaged product in its original packaging with all documentation, using the same payment method the customer used, unless explicitly requested otherwise.

Product Delivery and Damage Reporting:

  1. Before handing the product over to the courier service, our employees will thoroughly inspect the product and ensure there is no visible damage. The product will be packaged in a way that prevents damage during transport.
  2. The customer should inspect the product when receiving it from the courier service and raise objections to the delivery person in case of any damage.
  3. If the customer notices physical damage that occurred during transport after the courier has left, they can report this to sansmontcg@gmail.com within 24 hours. Such complaints will be thoroughly investigated with the courier service, but we reserve the right to refuse. Complaints about physical damage submitted more than 24 hours after delivery will not be accepted.

Product Information and Images: Our website features an image and description for each product. Although we have taken care to ensure the accuracy of images and descriptions, we cannot guarantee the absolute accuracy of the data. If the product does not match the image or description on the site, the customer has the right to return the product and will be refunded the full invoice amount.

This policy aims to maintain the highest level of customer satisfaction and provide a fair shopping experience. For any questions or return requests, please contact us.